What is Flexible or Gig Staffing?
Gig staffing, also known as flexible or on-demand staffing, is a flexible and cost-effective staffing solution for contact centers looking to solve a variety of staffing issues they currently have. By using gig workers, contact centers can better respond to fluctuations in demand and ensure they have the right number of agents available at any given time. In turn, contact centers are able to improve the customer experience and never worry about long customer hold times that arise from being understaffed. Best of all, they get access to highly skilled agents, instead of only those within a 25 mile radius of their office.
Benefits of Flexible Staffing
One of the main benefits of gig staffing in a contact center environment is the ability to quickly respond to changes in demand. With traditional employees, contact centers may struggle to meet sudden spikes in call volume or other customer service needs that result in long hold times. However, gig workers can be brought on as needed to ensure that customer service levels are maintained, even during times of high demand. Learn More